Shares of Salesforce closed down 20% Thursday, marking the inventory’s worst day in practically 20 years. Its worst buying and selling day on document is July 4, 2004, when shares fell 27% simply days after the corporate went public.

The drop comes after Salesforce on Wednesday reported fiscal first-quarter outcomes that missed Wall Avenue’s estimates for income for the primary time since 2006. It additionally gave lighter-than-expected steerage.

The cloud software program vendor stated income for the interval elevated 11% to $9.13 billion, which was shy of the $9.17 billion anticipated by analysts, in line with LSEG.

Salesforce expects second-quarter adjusted earnings per share of $2.34 to $2.36 on $9.2 billion to $9.25 billion in income. Analysts surveyed by LSEG had been anticipating $2.40 in adjusted earnings per share on $9.37 billion in income.

Citi analysts stated broader macroeconomic challenges “returned with a vengeance” throughout Salesforce’s first quarter. They famous that the interval has additionally been weaker for different software program corporations, however that execution points and modifications to Salesforce’s go-to-market technique additionally impacted the corporate’s efficiency.

The analysts lowered their worth goal on the inventory to $260 from $323.

“With slowing progress, lack of de-risked estimates and extra energetic M&A we’re snug on the sidelines awaiting bettering progress or extra proof of Information Cloud/GenAI momentum/monetization,” the Citi analysts wrote in a word Thursday.

Different corporations took a extra optimistic place.

Goldman Sachs analysts reiterated their purchase score on the inventory and stated they view Salesforce as a “high-quality software program franchise.” They stated that the corporate might want to win again confidence from traders however added that they imagine easing rates of interest, the tip of the election cycle, and generative synthetic intelligence will function progress catalysts.

Goldman Sachs analysts stated in a word Wednesday that Salesforce is “an under-appreciated Gen-AI winner.” Additionally they see room for “significant margin enlargement to happen,” the word stated.

Morgan Stanley analysts stated it’s exhausting to have a look at Salesforce’s outcomes with out having one’s confidence in its progress “considerably shaken.” Nonetheless, they imagine the corporate will profit from generative AI, significantly subsequent yr.

The analysts maintained their obese score on the inventory.

“Whereas the quarter was a disappointment and certain reduces investor conviction in a near-term rebound in progress, the proof suggests impacts are extra cyclical than secular,” they wrote in a word Thursday.

— CNBC’s Michael Bloom and Jordan Novet contributed to this report